PRIVACY POLICY

Last updated: ‎8/12/2025

Welcome to G12! This Privacy Policy (hereinafter “Policy”) explains how we collect, store, use, and disclose personal information when you visit or use our website (https://g12.ae/), or otherwise engage with our services. By accessing or using our Website or services, you agree to the practices described in this Policy.

1. Important Information and Who We Are

This Policy applies to personal data and aggregated data collected by G12. Where we refer to “you” and “your,” we mean any visitor, user, or client of G12. If you have any questions about this Policy, please contact us at (info@g12.ae / +971 52 399 2235).

This Policy may be supplemented by additional notices or policies depending on the context (for example, for specific services or promotional campaigns). In such cases, those supplementary notices will apply in addition to this general Policy.

2. What Data We Collect

We may collect, store, and use different kinds of personal and non-personal data about you, including:

Identity Data

Name, title, date of birth (if required), and similar identifiers.

Contact Data

Email address, phone number, postal address, or other contact details you provide.

Payment or Transaction Data

Information relating to payments, fees, or charges when you use our paid services.

Technical & Usage Data

IP address (a unique number for your device online), device type (such as smartphone or laptop), browser type/version (the software you use to view websites), operating system (like Windows or iOS), time zone, locale settings, and other technical information.

Information about how you interact with our Website or services (pages visited, time spent, features used, logged actions).

Profile / Interaction Data

Your username/password (if account-based), feedback, survey or form responses, preferences, transaction history, and other data resulting from your interactions.

Aggregated / Anonymous Data

Data derived from personal or technical data but anonymised or aggregated (e.g., usage statistics, trends, analytics).

We do not collect sensitive personal data such as race or ethnicity, religious or philosophical beliefs, health or biometric data, political opinions, or criminal history.

If you choose not to provide certain required personal data when requested (for example, during registration or when purchasing a service), we may not be able to provide that service or complete the requested transaction.

3. How We Collect Your Data

We collect personal data through various means, including:

Direct interactions: When you fill out forms, register for services, contact us via phone/email/chat, subscribe to updates/newsletters, submit feedback, sign up for promotions, or otherwise communicate with us.
Automated technologies: When you use our Website, we automatically collect technical and usage data through cookies (small files stored on your device), server logs (records of website activity), analytics tools (software analyzing website use), or similar tracking technologies.
Third-party sources: In certain cases, we may receive information about you from partners, payment processors, analytics providers, or other third parties, where reasonably necessary for our business operations.

4. Use of Your Data

We use your data for various legitimate purposes, including but not limited to:

Providing, managing, and improving our services and your user experience.
Verifying your identity, handling account access and security (e.g., password resets).
Processing orders, payments, and related transactions.
Communicating with you, for example, to respond to inquiries, provide support, send updates, or notifications.
Performing marketing, promotional, or outreach activities (only if you consent or where permitted by applicable law).
Conducting internal analytics, research, and improving our Website or services.
Detecting and preventing fraud, abuse, or other unauthorized or malicious activity.
Complying with legal obligations, regulatory requirements, or legal processes.

If we rely on consent, contract necessity, legitimate interests, or legal obligation as lawful grounds for processing, we will ensure that processing remains balanced and respect your privacy.

5. Cookies, Tracking, and Similar Technologies

We and/or our third-party service providers may use cookies, web beacons, server logs, analytics tools, or similar technologies to collect technical and usage data.

These technologies help us:

You may choose to disable cookies or delete them via your browser settings. However, this may impact the functionality of certain Website features or services.

6. Disclosure and Sharing of Data

We may disclose your personal or aggregated data in the following circumstances:

To affiliated companies, partners, service providers, or subcontractors, when necessary to deliver services you requested (e.g., payment processors, hosting providers, analytics services).
To third parties if we have your explicit consent.
To comply with legal obligations, respond to law enforcement or regulatory requests, or protect our rights, property, or safety (or that of others).
To anonymised or aggregated third-party disclosures, for instance, sharing aggregated statistics for marketing or research purposes.

We are not responsible for the privacy practices or content of third-party websites, services, links, or external resources. If you follow a link beyond our Website, we encourage you to read the privacy notice of that website before sharing any personal information.

7. Security and Data Protection

We take reasonable measures, such as administrative, technical, and physical, to protect the personal data we hold from unauthorized access, disclosure, alteration, or destruction. For example:

However, no method of transmission or storage over the internet can be guaranteed absolutely secure. While we strive to protect your information, we cannot guarantee 100 % security.

8. Data Retention, Access, and Updates

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or as reasonably required by our legitimate business interests.

You may request access to your personal data, correction, or deletion (subject to any applicable legal or contractual constraints). If you wish to update, correct, or delete your information, please contact us at info@g12.ae.

9. International Data Transfers

Since G12 may operate across different regions or engage service providers located in different jurisdictions, your personal data may be transferred to, stored, or processed outside your home country.

Whenever we do so, we will ensure that adequate safeguards are in place to protect your data consistent with applicable data-protection standards.

10. Children’s Data

Our Website and services are not intended for children or minors (e.g., under 16 or the relevant age under local laws). We do not knowingly collect personal data from children. If we become aware that personal data has been provided by a child, we will take steps to delete that data.

11. Updates to This Privacy Policy

We may modify or update this Policy at any time. When we do, we will update the “Last updated” date at the top. Your continued use of the Website or services after the changes will constitute your acceptance of the updated Policy.

We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at:

Phone: +971 52 399 2235

Email: info@g12.ae

Address: Office 1906, Al Shafar Tower 1 – Al Thanyah First – Barsha Heights – Dubai – United Arab Emirates

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