Recover Customs Duty Overpayment & Capital in UAE

Recover Your Capital. Eliminate Duty Overpayment.

Unclaimed customs duties and stagnant deposits erode your profit margins. We execute the technical filing required to recover funds from the Federal Customs Authority and Dubai Customs, ensuring your working capital returns to your account, not the state treasury.
Initiate Refund Assessment

The Financial Impact of Unclaimed Duties

Turn Compliance Into Cash Flow

For businesses involved in re-exporting or temporary admission, the 5% customs duty is often a refundable deposit, not a sunk cost. However, complex documentation standards regarding Exit Certificates and Proof of Export cause many businesses to abandon these claims. G12 acts as your technical auditor, identifying recoverable amounts from your import history and managing the end-to-end reclamation process to secure your refunds before the statute of limitations expires.

Eligibility for Duty Reclamation

Validating Your Claim Status

To qualify for a refund under GCC Common Customs Law, your transactions must meet specific criteria. We validate your eligibility against the following benchmarks:

  • Re-Export Activity: Goods were imported into the UAE (5% duty paid) and subsequently re-exported to a non-GCC country.
  • Deposit Liquidation: Cash or bank guarantees lodged for temporary admission (e.g., exhibitions, repair, or projects) that have concluded.
  • Commercial Resale: Goods imported specifically for resale where duty was paid, but the goods were later rejected or destroyed.
  • Administrative Errors: Overpayment due to incorrect HS Code classification or CIF value miscalculation.

Mandatory Documentation Protocols

Strict Compliance for Claim Approval

Customs authorities reject claims with incomplete audit trails. G12 compiles and verifies the exact document sets required for your specific mode of transport, as mandated by Dubai Customs and Federal regulations:

1. By Sea / Ocean Freight

  • Original Import Bill of Entry (BOE).
  • Exit Certificate (Proof of Export).
  • Copy of Export Declaration.
  • Copy of Manifest or Bill of Lading (BL).

2. By Air Freight

  • Original Import Bill of Entry.
  • Exit/Entry Certificate.
  • Copy of Export Declaration.
  • Copy of Airway Bill (AWB).

3. By Land Transport

  • Original Import Bill of Entry.
  • Exit/Entry Certificate (Border Crossing Proof).
  • Copy of Export Declaration.
  • Copy of Manifest / Truck Waybill.
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The Recovery Execution Process

From Audit to Bank Credit

We handle the manual friction of the refund portal so your finance team doesn’t have to.

Transaction Audit:

We analyze your import/export ledger to identify eligible "Refundable Duty" vs. "Final Duty."

Claim Filing:

Submission of the claim through the Dubai Trade or Abu Dhabi Customs portal, attaching the validated exit proofs.

Claim Number Generation:

We secure the Claim Reference Number and monitor the status with the verification officer.

Credit Disbursal:

Refunds are typically credited to your Customs Standing Account or Bank Account after the clearance cycle (often within 30 days of approval).

Don't Let Your Margins

Sit in a Government Account.

Recovering overpaid duties requires precision, not assumption. G12 secures your liquidity by enforcing your right to a refund.
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Frequently Asked Questions

What is the time limit for filing a Customs Refund claim?

For re-export cases, the standard statute of limitations is six months from the date of the import Bill of Entry. Missing this window usually results in the forfeiture of the duty deposit.

Once the application is submitted with a generated Claim Number, the review process by Customs typically takes 5 to 15 working days. Upon approval, funds are credited shortly after.

The Exit Certificate is the primary proof that goods left the country. Without it, the claim will be rejected. G12 can assist in applying for a replacement or retrospective Exit Certificate if the export data exists in the system.

For re-exports, you generally recover the full 5% duty paid, though Customs may deduct a nominal administrative service fee (approx. 1% or fixed transaction fees) depending on the specific Emirate’s regulation.

Yes. We assist companies in releasing blocked funds held as Standing Guarantees (Bank or Cash) once the conditions of the temporary admission are met.

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Sonia Shareef
Sonia Shareef
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Erica Cincilei
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Zain UL Abedin
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Ayesha Wajahat
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Tayssir Ben Rhaiem
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