For businesses involved in re-exporting or temporary admission, the 5% customs duty is often a refundable deposit, not a sunk cost. However, complex documentation standards regarding Exit Certificates and Proof of Export cause many businesses to abandon these claims. G12 acts as your technical auditor, identifying recoverable amounts from your import history and managing the end-to-end reclamation process to secure your refunds before the statute of limitations expires.
To qualify for a refund under GCC Common Customs Law, your transactions must meet specific criteria. We validate your eligibility against the following benchmarks:
We handle the manual friction of the refund portal so your finance team doesn’t have to.
We analyze your import/export ledger to identify eligible "Refundable Duty" vs. "Final Duty."
Submission of the claim through the Dubai Trade or Abu Dhabi Customs portal, attaching the validated exit proofs.
We secure the Claim Reference Number and monitor the status with the verification officer.
Refunds are typically credited to your Customs Standing Account or Bank Account after the clearance cycle (often within 30 days of approval).
For re-export cases, the standard statute of limitations is six months from the date of the import Bill of Entry. Missing this window usually results in the forfeiture of the duty deposit.
Once the application is submitted with a generated Claim Number, the review process by Customs typically takes 5 to 15 working days. Upon approval, funds are credited shortly after.
The Exit Certificate is the primary proof that goods left the country. Without it, the claim will be rejected. G12 can assist in applying for a replacement or retrospective Exit Certificate if the export data exists in the system.
For re-exports, you generally recover the full 5% duty paid, though Customs may deduct a nominal administrative service fee (approx. 1% or fixed transaction fees) depending on the specific Emirate’s regulation.
Yes. We assist companies in releasing blocked funds held as Standing Guarantees (Bank or Cash) once the conditions of the temporary admission are met.